Privacy & Data Policy

1) Our Commitment to Privacy

At Invest Arena, we value your privacy as much as your trust. We are committed to protecting your personal data and maintaining transparency in how we process, store, and use it.

We handle all data in accordance with applicable laws, including the EU General Data Protection Regulation (GDPR), the UK Data Protection Act, and the California Consumer Privacy Act (CCPA), where applicable. Our mission is to ensure that your information is used only for legitimate business purposes — to deliver better analytics, user experience, and customer service.

2) Information We Collect

We may collect both personal and non-personal data when you interact with our Platform, such as:

a) Information You Provide

• Name, email address, phone number, billing details, and country of residence.
• Account credentials (username, password).
• Payment information (processed via secure third-party payment providers).
• Any details voluntarily submitted via contact forms, surveys, or chat systems.

b) Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address, browser type, and device identifiers.
• Pages visited, time spent, and clickstream data.
• Session logs, referral sources, and performance analytics.
• Language settings, operating system, and location approximations.

c) AI and Interaction Data

If you use AI comparison tools or automated chat systems, we may process:

• Queries, prompts, preferences, and interaction logs.
• AI-generated outputs linked to your account for personalization and service improvement.

d) Communications

We may store and record phone calls, emails, or chat transcripts for:

• Quality assurance and training,
• Verification of transactions and subscriptions,
• Customer support tracking.

All recordings are securely stored and accessible only to authorized personnel.

3) How We Use Your Information

We use collected data to operate and improve the Platform, including but not limited to:

• Providing, personalizing, and maintaining services.
• Managing billing, payments, and subscriptions.
• Enhancing AI model performance and user analytics.
• Communicating updates, promotional offers, and platform news.
• Ensuring technical and information security.
• Detecting fraud, abuse, or unauthorized activity.
• Complying with legal obligations or regulatory requests.

We may also use anonymized or aggregated data for research, statistical, or analytical purposes, including training AI systems and improving our algorithms.

4) Legal Basis for Processing

Depending on your jurisdiction, we process your personal data under one or more of the following legal bases:

• Contractual necessity – to deliver services you have subscribed to.
• Legitimate interest – to improve services and user experience.
• Consent – when you explicitly agree (e.g., marketing emails, cookies).
• Legal obligation – when required by authorities or law enforcement.

5) Marketing and Communications

We may contact you by email, phone, or SMS to:

• Explain product features or updates.
• Offer plan upgrades or promotions (e.g., the $499 Premium Plan).
• Conduct satisfaction surveys or onboarding calls.

You can opt out of promotional communications at any time by clicking "Unsubscribe" in our emails or notifying us directly at support@investarena.com. However, essential communications related to your account or billing will continue.

6) AI Processing and Automated Decision-Making

Some Invest Arena services use artificial intelligence (AI) or automated systems to provide comparisons, analytics, or recommendations. These tools may process user data to:

• Display comparative performance metrics.
• Generate personalized dashboards or reports.
• Identify trends and behavioral patterns.

All AI processing is non-deterministic and non-advisory. No AI-generated output should be considered a financial, legal, or investment recommendation. We continuously monitor and refine our AI systems to ensure fairness, transparency, and compliance.

7) Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Remember user preferences and settings.
• Analyze platform usage and performance.
• Improve navigation and usability.
• Deliver relevant content and ads (where applicable).

You can manage or disable cookies in your browser settings. However, some features of the Platform may not function properly without cookies. We may also use third-party analytics providers (such as Google Analytics or Mixpanel) to collect aggregated insights about user behavior. These third parties operate under their own privacy policies.

8) Data Storage and Security

We store your data on secure servers located within the European Union and/or other jurisdictions with adequate data protection standards.

We implement a wide range of technical and organizational security measures, including:

• End-to-end encryption for sensitive transactions.
• Role-based access controls.
• Regular penetration testing and data audits.
• Encrypted backups and disaster recovery systems.

While we take all reasonable precautions to protect your data, no online platform can guarantee absolute security. You acknowledge that you share and store information at your own risk.

9) Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

• Account information: retained while your account is active or within a reasonable period after closure.
• Transaction data: retained for financial and audit compliance.
• Communication records: stored up to 24 months for quality assurance.
• AI interaction logs: stored anonymously for model improvement.

After the retention period, your data will be securely deleted or anonymized.

10) Sharing and Disclosure

We may share limited personal data with:

• Service providers (payment processors, cloud storage, analytics platforms).
• Business partners involved in customer onboarding or support.
• Regulatory or legal authorities, when required by law or subpoena.
• Successors or acquirers, in the event of a merger, acquisition, or restructuring.

All third parties are bound by strict confidentiality and data protection agreements. We do not sell, rent, or trade personal information to unrelated entities.

11) International Data Transfers

As part of our global infrastructure, your data may be transferred and processed in countries outside your own, including the United States and the European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or equivalent mechanisms ensuring lawful cross-border data transfers.

12) Your Rights

Depending on your jurisdiction (e.g., under GDPR or CCPA), you have the following rights:

• Access – to request a copy of your personal data.
• Rectification – to correct inaccurate or incomplete information.
• Erasure – to request deletion of your data ("right to be forgotten").
• Restriction – to limit certain types of processing.
• Portability – to receive your data in a structured, machine-readable format.
• Objection – to object to data processing based on legitimate interests.
• Withdrawal of consent – to revoke consent where applicable.

To exercise these rights, please contact privacy@investarena.com. We will respond within 30 days, subject to verification of your identity.

13) Children's Privacy

Invest Arena is intended for users aged 18 years or older. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us immediately — we will delete it as soon as possible.

14) Third-Party Links

Our Platform may contain links to external websites or services not operated by Invest Arena. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their respective privacy policies before sharing any information.

15) Changes to This Policy

We may update or modify this Privacy Policy periodically to reflect:

• Changes in legislation or regulatory guidance.
• Improvements to our data-handling practices.
• Launch of new features or technologies.

Updated versions will be published on this page with a new "Last Updated" date. Continued use of the Platform after changes constitutes acceptance of the revised Policy.

16) Contact Us

If you have questions, complaints, or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer (DPO) at:

• 📧 support@investarena.com
• 🌐 www.investarena.com

We take every inquiry seriously and aim to resolve data protection issues promptly and transparently.

17) Final Statement

By using Invest Arena, you acknowledge that you have read, understood, and accepted this Privacy Policy. You consent to the collection and processing of your data as described herein and understand that no system can be entirely risk-free, but that Invest Arena is committed to maintaining the highest standards of privacy and security.